This policy was last updated on June 11, 2019.
Personal information is information capable of being associated with a particular person through one or more identifiers, as more particularly described under applicable privacy legislation, including, but not limited to, an account number, a credit or debit card number, a passport number or driving licence number, and does not include publicly available information that is lawfully made available to the general public from government records or widely distributed media.
How we collect information about you and how we use it
Non-personal information. We collect various types of non-personal information depending on how you use the Site. When you visit the Site, our servers, some of which may be hosted by third parties, collect your IP address and standard web log information, such as your browser type, the web page from which you entered the Site, the length of time of each visit and the pages you accessed on the Site. This automatically collected information provides us with data regarding the use of the Site, and we use this information to monitor and improve our Site. In particular, we use IP addresses to analyze trends, administer the Site, track users’ movements, and gather information for aggregate use. IP addresses are not linked to personal information.
Personal information that you choose to submit. As a visitor to our Site, you may choose to use the Site to send us personal information (for example, your name, mailing address, telephone number, email address). You might do that by sending a question via the Site, register for email news or updates about COLD LOVE, or submit a resume. We might also use the site to collect demographic information such as your PIN code, age, gender, preferences, interests, and favourites. In addition, before using certain parts of the Site or ordering products, you will be required to provide us with certain Personal Information. In addition, you may create an account by registering with us and providing certain personal information including your name, phone number, address, email address, and links to your social media accounts. This kind of Personal Information is used for fulfilling orders, communicating with you about orders, and for internal marketing purposes. If we encounter a problem when processing your order, your Personal Information may be used to contact you. You may correct, amend or update your personal information and change other privacy preferences at any time by signing into your account.
COLD LOVE does not currently process billing transactions or collect any billing information. Rather, all payments are handled by third party payment gateways. COLD LOVE does not store any credit card information on its systems or servers.
Anytime you submit personal information for a specific purpose using the Site, except as provided herein, your information is used only for that purpose, unless you consent otherwise or as required by law.
We may use your personal information to operate and improve the Site and our services. These uses may include providing you with more effective customer service, or performing research or market analysis aimed at improving our messaging and products. We may also use your personal information to communicate with you about the Site, our products and services, and may send a confirmation email when you register with us; provided that if we do that you will be able to opt-out from receiving newsletters or promotional email by following the specific instructions in any email you receive from us.
In many cases, you choose the amount of information you supply. There may be instances where in order to fulfill your request we require certain information that may be personal information. In such cases, if you do not provide the necessary personal information with respect to a particular activity, you will not be able to engage in that activity.
How We Share Personal Information
We do not share or disclose your personal information for marketing purposes to unrelated third parties. We will not sell or rent your personal information to third parties, except as disclosed in this Privacy and Security Policy. We may share your personal information:
With various departments of our company responsible for different aspects of our business;
With one or more outside credit card processing companies and other service providers under contract who help with parts of our business operations (examples include fraud prevention, technology, contract manufacturers, and security). Our service providers, by contract, only use personal information in connection with the services they perform for us and not for their own benefit.
With companies that we would consider merging with, or being acquired by, or as part of a corporate reorganization, stock sale or other change in control.
When we believe, in good faith, that disclosure is appropriate to comply with the law or a regulatory requirement or to comply with a subpoena or court order; to prevent or investigate a possible crime, such as fraud or identity theft; to protect the rights, property or safety of COLD LOVE, its employees, customers and visitors to the Site.
How Do We Protect and Store Personal Information
Access. Employees of COLD LOVE who need personal information to perform a specific job function (for example, a customer service representative) are granted access to your information. All of our employees will be kept up to date on our privacy and security practices.
Encryption of Personal information. When you enter sensitive information (such as a credit card number) through our Site, we encrypt that information using secure socklet layer technology (SSL). As noted above, we will not store any credit card information on our systems or servers.
Disposal of Personal Information. At such time as any documents containing Personal Information may be disposed of, we dispose of physical documents and electronic media containing personal information in such a manner that destroys, erases, or makes unreadable the data, computer files and documents containing Personal Information through the use of disposal methods such as shredding and the use of electronic “scrubbing” programs that permanently erase all data stored on electronic media
Disclaimer: We employ various security measures designed to help protect the personal information that we collect about you. We maintain physical, electronic and managerial procedures to safeguard and secure the information we collect through the Site. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. Any transmission of Personal Information is at your own risk. Further, be advised that we have no control over the public or third party network through which you send your personal information to the Site.
Policies for Children
Protecting the privacy of children is important. From our Site, we do not knowingly or intentionally collect or use information from children under the age of 13.
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